Summary:
On February 3, 2025, there were two brief service interruptions, one shortly after 20:00 and another before 22:00, each lasting a few minutes. These were caused by a sudden surge in requests targeting a single store, with traffic distributed across a large number of countries.
Immediate resolution:
During the traffic spike, our web servers became unresponsive but recovered automatically once the load subsided.
Next steps:
We are investigating ways to limit the amount of traffic directed at a single store to prevent similar incidents from affecting other stores in the future.