Major Outage

Incident Report for MyCashflow

Postmortem

Infrastructure Overload Due to External Traffic Spike

On May 1, 2025, we experienced an unexpected spike in traffic that impacted the performance of all Mycashflow stores. The root cause was a targeted denial-of-service attack that overloaded our shared infrastructure and led to service degradation across multiple environments.

Immediate Resolution

We mitigated the issue by isolating the target of the attack, implementing traffic filtering and protection measures. These actions restored normal functionality across all stores. We continued to monitor the traffic and maintained stability before gradually easing the temporary restrictions.

Next Steps

We are in the process of implementing a cloud-based firewall solution to better defend against similar incidents in the future.

Posted May 02, 2025 - 11:51 EEST

Resolved

This incident has been resolved.
Posted May 02, 2025 - 08:24 EEST

Monitoring

A fix has been implemented and we are monitoring the results. Follow this page for further updates.
Posted May 01, 2025 - 23:16 EEST

Investigating

We are investigating a new issue that is causing errors or affecting the performance of MyCashflow stores. Follow this page for further updates on the situation.
Posted May 01, 2025 - 22:34 EEST

Update

We are continuing to monitor for any further issues.
Posted May 01, 2025 - 22:21 EEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 01, 2025 - 22:16 EEST

Investigating

We are investigating an issue that is causing errors or affecting the performance of MyCashflow stores. Follow this page for further updates on the situation.
Posted May 01, 2025 - 21:12 EEST
This incident affected: MyCashflow Stores.